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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Christopher Smith

Christopher Smith

August 20, 2026

5  out of  5
rating by Christopher Smith
"Jennifer and team have helped my wife and I for years. From auto, life and home insurance the team is always quick to help and very informed. Thank you."
We responded:
"Christopher, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
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Ed Young

August 20, 2026

5  out of  5
rating by Ed Young
"Jennifer and her professional team members have always had a quick response and been very informative with all my insurance needs or questions. Thanks again for everything you do keep up the great work!"
We responded:
"Ed, thank you for the fantastic review! We’re always here to support you with your insurance needs in Reynoldsburg. "
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Cassie Czepiel

August 19, 2026

5  out of  5
rating by Cassie Czepiel
"Jennifer has been great with my dozens of randoms questions! She's always quick to respond, thorough, and helpful. Even sends me reminders when I've clearly forgotten something. Highly recommend!"
We responded:
"Thank you so much for your kind review, Cassie!  If you need insurance assistance, we are just an email or call away! - Jennifer Goncz, your State Farm Agent   "
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William Edwards

August 19, 2026

5  out of  5
rating by William Edwards
"I have been with Jennifer Goncz State Farm Insurance for almost 20 years. I’ve had the unfortunate luck of needing to file claims and have nothing but amazing things to say about the process and experience. Anyone will sell you insurance but when you actually need it is the true test and Jennifer Goncz State Farm Insurance came through for me and my family when we needed it."
We responded:
"Thanks so much for the amazing review, William! We really appreciate your support here in Reynoldsburg. Just reach out anytime if you need us - we’re here for you. "
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Shubrey Harrell

August 13, 2026

5  out of  5
rating by Shubrey Harrell
"They are always in n top of any situation I have and A1 service very happy with my services 😃"
We responded:
"Thanks so much for the fantastic rating, Shubrey! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
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Brian Pohl

August 12, 2026

5  out of  5
rating by Brian Pohl
"Jen Goncz is awesome to work with. Her attention to details and follow through is excellent."
We responded:
"Thank you so much for the 5 stars, Brian! We truly appreciate your feedback and are always happy to help whenever you need us. "
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Frances Nieves

August 7, 2026

5  out of  5
rating by Frances Nieves
"I've been with state farm for about 14 years and they have always been there for me and answer amy questions and honestly feel like im always messaging a friend when I talk with them!"
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Reynoldsburg. "
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Paul Stainker

June 24, 2026

5  out of  5
rating by Paul Stainker
"I worked directly with Jen Goncz on my insurance plan and she was efficient, while also making sure I had all the little nitty gritty details I was concerned about were handled. Great experience overall"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Jennifer Goncz’s Team! We deeply appreciate your kind words here in Reynoldsburg . "
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Noah Heilman

June 19, 2026

5  out of  5
rating by Noah Heilman
"Great insurance at a great rate"
We responded:
"Thank you so much for your 4 star review Noah - glad we were able to help you out!"
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C C

June 16, 2026

5  out of  5
rating by C C
"I have been a customer with Jennifer Goncz State Farm Insurance for over 20 years. The quality of service and genuine care for customers has been consistently excellent. Jennifer and her team are professional and courteous while providing comprehensive information and policies that suit each individual’s needs. They are always accessible and ready to help, whether through the State Farm app or simply calling the office. Ashley is a top notch team member who goes above and beyond in responsiveness to customer requests."
We responded:
"Thank you Caroline for your 5-star review and thank you so much for your continued loyalty to The Goncz Insurance Agency team. Appreciate you!"
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Heather Caudill

June 16, 2026

5  out of  5
rating by Heather Caudill
"Ashleigh was always so helpful and patient! I felt a lot better knowing she was working in the background to get what I needed done in a quick manner!"
We responded:
"Thank you for the 5-star review Heather - we appreciate your business!"
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Zachary Bettiker

May 21, 2026

5  out of  5
rating by Zachary Bettiker
"Awesome experience getting the coverage and price where I needed it thank you Ashley"
We responded:
"Thank you so much for the 5-star review Zachary. Glad Ashleigh was able to assist you with your insurance needs!"
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Christian Rocker

April 30, 2026

4  out of  5
rating by Christian Rocker
"“I’ve had an excellent experience working with the Jennifer Goncz State Farm agency. They took the time to walk me through my insurance needs, made sure I was properly covered, and have been there for me every step of the way. I truly appreciate their support and professionalism.”"
We responded:
"Thank you for the kind words and review Christian - we appreciate your business!"
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Dawn Reynolds

April 24, 2026

5  out of  5
rating by Dawn Reynolds
"I have been with this Agency for years. No complaints and they always take care of me when I call!"
We responded:
"Thank you so much for the 5 star review, Dawn! We appreciate your loyalty to our agency over the years and look forward to continuing to assist you with all of your insurance needs"
Profile photo of Kalle Gwilliams

Kalle Gwilliams

April 15, 2026

1  out of  5
rating by Kalle Gwilliams
"State Farm Insurance is the worst insurance company I've had to work with for a claim I submitted. State Farm looks out for what is in their best interest, not the insured. Overall I've had a very poor experience being insured through them. Highly do not recommend. The local agent is only there to "sell the policy" which is also unfortunate. Rates are extremely high for poor coverage. Do yourself a favor and look elsewhere for coverage."
We responded:
"Hi Kalle, thank you for taking the time to share your experience. I’m genuinely sorry that your claim process with State Farm did not go the way you expected and that you left feeling unsupported.

Our agency works with our policyholders to help them understand coverage and navigate the process, but claim determinations and final decisions are made by State Farm’s claims team rather than at the local agency level. We’ve previously discussed your concerns with you, and we understand how frustrating this situation has been.

We take reviews seriously and will continue working to ensure our customers feel informed and supported. Again, we’re sorry you had this experience."
Profile photo of Thom Chapman

Thom Chapman

February 24, 2026

5  out of  5
rating by Thom Chapman
"Today, Ashley from Goncz insurance reached out to me, I was insured in the past by her agency. Long story short, Ashley contacted me about rejoining with State Farm, while talking with Ashley it was like talking with familiar family members, only to understand she is a newer member with that agency, who I’ve never talked with. Ashley was very informative about every aspect , because she reached out I was able to rejoin with the Goncz family members, Ashley was able to save me 84$ a month, i really appreciate Ashley’s call and am very thankful for her professionalism and help"
We responded:
"Thank you for the kind words and for the 5 star review. Happy to have you back with us Thom!"
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Kennith Fields

February 17, 2026

5  out of  5
rating by Kennith Fields
"Jen & the group of agents are FRIGGIN AWESOME"
We responded:
"Thank you for the kind words Kennith!"
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Jeffrey Ash

February 17, 2026

5  out of  5
rating by Jeffrey Ash
"Very informative with great mannerism"
We responded:
"Thank you so much for the 5 star review Jeffrey! Happy to have been able to assist you with your insurance needs"
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Kristy Walker

December 19, 2025

5  out of  5
rating by Kristy Walker
"She listened to the problems we were having with our current insurance for homeowners. She helped up so much in finding a new insurance company. We are homesteaders and she actually gets what we do and what we have on our property."
We responded:
"It was a pleasure to be able help you find better insurance coverage for your property. Thank you for your 5 Star review Kristy!"
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John Kennedy

October 24, 2025

1  out of  5
rating by John Kennedy
"State Farm lied about everything when it came to my claim. I have hail damage to my house, and their adjusters came out and told me to my face that it was just “normal wear and tear shingle blisters” That’s completely false. Multiple professionals have inspected the roof and siding say it’s hail damage. I even have photos of my house from before the storm showing it was in good condition. Despite all of this, they still denied it and pretended the damage was normal wear and tear. Do yourself a favor get insurance from a different company."
We responded:
"Thank you for sharing your experience. I’m sorry to hear about the frustration you’ve encountered. While I do not make claims decisions myself, I would be happy to discuss your concerns. Please feel free to call our office at your convenience so we can review your situation together. We appreciate the opportunity to assist you. "
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Maddy

June 13, 2025

5  out of  5
rating by Maddy
"Jennifer has great communication skills and was able to save me a good amount on car and renters insurance! She responds quickly and is always able to help!"
We responded:
"Thank you for the 5 star review Maddy! So happy to save you money on your car and renters insurance!"
Profile photo of Ashley Clifford

Ashley Clifford

January 31, 2024

5  out of  5
rating by Ashley Clifford
"Jennifer was extremely helpful when I called to switch insurance companies. I had many questions and she answered them all no problem! So now I went from paying $230 a month to $94 a month with this company. I’m stoked! They set me up with the same coverage I had with a previous company but for way less money! So glad I called. Thanks again Jennifer!"
Profile photo of Seth Fuller (Seth)

Seth Fuller (Seth)

December 5, 2023

5  out of  5
rating by Seth Fuller (Seth)
"Jennifer was a pleasure to work with. She was thorough going over all of our options and she made everything seamless. It really made switching insurances light work and an easy decision."
We responded:
"Thank you so much for the 5 star review, Seth! We look forward to helping you and your family with all your future insurance needs!"
Profile photo of Ally Parks

Ally Parks

November 15, 2023

5  out of  5
rating by Ally Parks
"Jennifer was wonderful to work with. She was prepared, knowledgeable, and made setting up my new policy an easy process!"
We responded:
"Thank you so much for your kind words and the 5 star review!"
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jheichel1

June 29, 2023

5  out of  5
rating by jheichel1
"I called Jennifer after having a negative experience with another insurance company. Jennifer was kind, efficient, explained all of my options and was patient with me. Great service and I switched everything over to State Farm because, yes I will save money, but I also have someone I feel comfortable calling with questions. Very pleased!"
We responded:
"Thank you for such a positive review Joann! We are so happy to not only save you money but also provide you with the service you deserve"